Sustaining Success
September 2010
Envision, Evolve, Achieve

Achieve Success Logo

When was the last time you truly evaluated the resources available to you and intentionally determined how they could help you reach your goals?  Maximize your efforts by leveraging your resources, not only to support your success, but that of those who are most important to you.
This month's G.P.S. for Business workshop can help you Understand the Road Conditions, through and internal and external assessment of you, your organization and the market, to help you make better decisions and take purposeful action every day.  Details in Upcoming Events.  Contact me TODAY to register. 
Achieve Success Logo
Wishing you Much Success!!!
Laurie Mrva
Achieve Success LLC 
How to Enhance Communications within Your Company

Achieve Success LogoIn communication, what is true for human interaction is true for business. Listen well, express yourself and be receptive of suggestions and criticisms. Within the organization, good communication increases employee satisfaction, which is eventually translated to customer satisfaction.

Listen well - Communication allows the transfer of appropriate and accurate information from top to bottom or across different organizational levels. Oftentimes, top executives are too involved in planning and developing strategies that they readily assume that their directives will be received positively by the managers and employees. This is not always the case. An important ingredient of effective communication is knowledge of what the recipients need to know and there is no better way than to listen to them. To enhance communication, approach them and listen to them. Show courtesy. This way, the message "Listen to me as I listen to you" is conveyed concretely.

Be objective - Be understanding and do not judge their feedbacks immediately. Reaching the wrong conclusion can lead to strained work relationships. Prevent this by being sensitive to the perceptions and expectations of managers and employees. Promote good will by politely accepting negative feedback. Avoid arguments in order to minimize undesirable feelings within the company. However, arguments are sometimes necessary for resolving issues. In such cases, give time to each contender and evaluate each side objectively.

Estimate their capacity for information - Before giving them information, gauge what the managers and employees can take in first to prevent information overload. Avoid giving insufficient information as well because this could lead to unsatisfactory performance.

Be creative - After factoring in their views and inputs in strategic plans and objectives, the next challenge is how to enhance information transmission. It is not enough just to talk or send out memos. Combine accuracy, creativity and sincerity to effectively communicate different kinds of information. Get the managers' and employees' attention by sending out teasers, then holding a big event. If this is too extravagant, provide information in appealing packages. Or send out messages that peak their curiosity so that they are encouraged to seek out information on their own.

Always evaluate - Evaluate whether your communication techniques are effective by asking your subordinates directly or conducting surveys. Ensure the anonymity of the participants so that they will answer truthfully. Collate and compare the results. If there are praises, then it means that the communication techniques are effective. If there are criticisms, then look at them constructively and learn from them. Through this, communication becomes a company-wide affair and not just the job of the HR department.

Copyright protected worldwide. Sorrell Associates, LLC All rights reserved

Moving High-Potentials into Star Performers

Achieve Success LogoEmployees with the potential to become star performers tend to recognize their gifts from the get go through their better work output when compared to their peers. Of course, it's only natural for these possible model employees to feel a bit gypped or cheated if their bosses fail to realize their latent talent or skill. Many of them will immediately move to another company if they're not challenged, motivated, or recognized in their line of work. Then again, there are others who are willing to become long-term employees, but are then sidelined because their employers lack the insight to recognize how special they really are.

As an employer, both of the above scenarios must be avoided at all costs because these high potentials are company assets that could prove useful to your company in the long run. As such, it's important for businesses to know how to search for and develop these prospective high-output employees in order to maximize their innate potential. If you fail to do so, then you'll be wasting assets right then and there either by providing your workers tasks way below their skill level, or by driving them out of your company altogether because of your inability to cultivate their talents.

Identifying and Profiling High-Potential Employees

Identification of high potentials can be quite tricky because of the self-constrained budgets and minimal resources of most organizations -- especially for those employees who are right in front of you but remain in the lower rungs of the corporate ladder.

In order to identify and develop high potentials, you must first learn what motivates them to commit to your company in the long-term, how to maximize their output, and what attracts them to a given organization.

Anyhow, a recent survey of chief learning officers reveals that internally developing a strong base of talent is one of the key methods in refining and grooming a high potential to star-performer status. When it comes to retaining and motivating key staff as well as keeping costs down in terms of employee training, this approach is second to none. What's more, maintaining the balance between sustained independent thinking and organizational experience should reduce any risks of wasting corporate resources on unknown variables.

Assessments in the Development of High Potentials

High potentials are characterized by their quick movement in various roles in a given company. These individuals are best identified as early as possible in order for you to start molding them into better performers in the long-term.  Passion is also a good indicator of high potentiality, but true star-performers-to-be must have excellence hand-in-hand with enthusiasm. They typically have a methodical career path that just screams that they are meant for bigger and better things inside your organization. As prospective leaders and star performers, they are expected to set the standard for model employee performance, slide into new positions with ease, and should receive special coaching and mentoring to further improve their abilities.

Once you've identified your high potentials, it's only natural for you to expect them to deliver better performances as time passes by. In fact, it's highly recommended that you incrementally add to their responsibilities (and paycheck) in accordance to their ever-increasing capabilities. Every time they improve themselves, take them to the next level of their career path in order to keep them challenged without necessarily overwhelming them with too much work. The very best of these special people will then meet you halfway by quickly rising to the top heap of the company hierarchy on their own.

Written for us by our associates at Sorrell Associates, LLC Copyright protected worldwide. All rights reserved


"Everyone thinks of changing the world, but no one thinks of changing himself."

~ Leo Tolstoy

"The average man is always waiting for something to happen to him instead of setting to work to make things happen."

~ A.A. Milne

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

~ Scott Adams

About Us
Laurie helps organizations and professionals make positive changes to achieve their goals.  Achieve Success offers customized solutions to your business challenges including strategic planning, leadership development and employee assessment tools to assist with hiring, promoting and developing key skills to enhance success.   

Achieve Success LLC
In This Issue
How to Enhance Communications within Your Company
Moving High-Potentials into Star Performers
Upcoming Events

G.P.S. for Business Workshop

11:30am - 1:30pm Goodwill Corporate Office, 2502 Melrose

September 17, 2010

Investment $49.

Networking for a Need

4pm Carrabbas

September 9, 2010 Investment $25  

Need a Speaker at your next association meeting, civic event or conference? I would love to learn about the groups and causes that are important to YOU! 
Free Consultation
Contact me for a complimentary consultation to discuss the results YOU would like to realize this year. Call 540-597-0813 or Click Here to email me.

Does Employee Disengagement Cost Your Company? 

Achieve Success Logo


Disengaged employees cost your organization money - but how much, and where does it show?  Here are several areas where you can, and should, measure these costs.

Disengaged employees do less work per day; they waste time by procrastinating or griping.  An outside firm can survey your workforce, anonymously, to determine the level of engagement.  One example: in 2008 Staffing World reported that, on average, American workers wasted 2 hours in each work day.  To annualize this, multiply those lost hours by the number of working days in a year (about 200 days). To determine the annual cost, multiply that by the number of employees, times the average hourly wage in your organization.  (Another approach to this calculation is to determine the wasted fraction of a work day. In the Staffing World report, this would be about a of the work day. Multiply that by your organization's annual payroll: was 25% of your payroll wasted last year?) Disengaged employees accomplish less with the opportunities they encounter.  It may be most obvious in a sales organization. Will the employee make the extra cold call? Push for a closing date? Check back on customer satisfaction? Disengagement may be as easy to measure as a loss in year-over-year sales.

Disengaged employees do not initiate or innovate. They become satisfied to do the same old things in the same old ways.  This is an obvious problem in a marketing organization, where it is critical to attract new customers by generating new campaigns.  But most very successful organizations thrive on employee suggestion programs, where front-line workers contribute to improvements on the assembly line, to innovations in products, or to streamlining processes.

Disengaged employees are more likely to resign or to be terminated. They resign because they hope to have more fulfilling careers elsewhere. They are terminated because their performance did not measure up.  What did your organization spend on severance payments last year? Were those disengaged employees? Consider the lost productivity from the time an employee resigns to the time the replacement worker becomes a fully-functioning member of the team.  Ask your Human Resources department what it costs to recruit, background-check, interview, and finally hire an employee. Then annualize the cost: how many employees were hired last year?

Disengaged employees lead to disengaged customers.  Your organization is a rare and endangered species if it does not depend on repeat business.  Your organization also benefits from favorable word-of-mouth to attract new customers.  Your customers will notice poor or slow service; lack of attention to detail; or anything that says "I don't care".  Have you lost customers due to intangible issues?  Has the number of customer referrals gone down, over the last year?  What did that cost your organization?

Now you can build your business case to invest in employment engagement. We have the tools necessary to increase employee engagement. Contact us today!