Sustaining Success
October 2012
Envision, Evolve, Achieve

Laurie Mrva

I've been interviewing retailers for an article that I am writing on Customer Loyalty.  One word that keeps appearing in my notes is CONSISTENCY.  Consistency enables your customers to know what to expect, builds trust, and ultimately, creates loyal customers. Consistency is easier if it's just you interacting with the customer... how can you help your employees give each customer a consistent experience? 

Achieve Success LogoWrite down the 3 things that YOU want your customers to experience each & every time they come in contact with you or someone representing your business. Adding this intention will enhance your memorability factor and increase your loyalty score. 
Wishing you Much Success!!!

Laurie Mrva
Success Facilitator
Achieve Success LLC

Talent Management - Is The Investment Worth It?Achieve Success Logo     

What exactly is "Talent Management" anyway? That is a good question. Millions are spent every year finding good people, yet, sometimes when we find it, we do not always keep it. Talent Management is a process designed to improve the performance of talent and keep it, once you have it.

That all seem simple enough, right? Wrong, it is much more complex than you might suspect. First, everyone knows how expensive it is, just to find the talent, much less grow it and keep it. According to a recent study by Deloitte, every percentage point increase in the turnover rate within the Big Four Accounting Firms costs from $400 - $500 million dollars annually.

Second, talent management is complicated today by the retiring of the Baby Boomers and the emergence of the "Gen Ys." It seems that the Gen Ys are competent enough but they are not as willing to "pay their dues" as the Boomers were. As a result, organizations are scrambling to adjust everything from compensation to career development.

Third, the cumulative knowledge is said to be doubling every 2 days. That means that the value of a college education declines rapidly, if measured by what you need to know to be current in your field. A 50 year old, with a degree in electrical engineering, who did not engage in updating their knowledge on a regular basis, might as well have a Psychology degree.

Fourth, the development of new leaders with new and current skills directed toward a new generation and a new agenda. Understanding the behaviors & motivators of your employees & co-workers and adapting to the ever-changing environment.

Fifth, as a result of a world of accelerating change, tremendous skill gaps develop quickly and widen rapidly. The delivery of new tools in a package designed for a new generation with updated instruction manuals will be a challenging task if we are to keep up.

Should your organization invest in Talent Management? Only if you want it to be around 5years from now. Just a few short years ago the Hackett Group, studied many of the top performing organizations in the world and found that those companies that excelled in talent management posted earnings 15 percent higher than those who managed talent poorly. Today, with the cost of finding talent escalating, it is even more important to have a structured talent management process in place. Organizations are beginning to see the ROI in talent management as a legitimate strategy for more than survival. t

By Stephen J. Blakesley, Managing Patner, GMS Talent LP. Copyright protected

Great Leaders Are Personally ProductiveAchieve Success Logo   

The best leaders are always seeking ways to be personally productive. They constantly reach toward higher goals and take on meaningful challenges. Great leaders become an example to their staff by always moving forward.

Exceptional leaders are constantly reassessing their own performance. They analyze their productivity and find ways to boost it. Leaders also look to outside resources to gain knowledge and skills. They take classes, attend seminars, engage in online workshops and read about their field.

To be an effective leader, you must be efficient in your own work. If you are disorganized, late, and harried, your team members notice. They feel it is acceptable to be behind in their own responsibilities. Strive to meet deadlines and always do your best.

Time means money and needs to be used effectively. Once you lose time, you cannot get it back. Prepare an agenda or checklist and stick to it. If something inevitable comes up, rearrange your schedule to accommodate the change. Be proactive about using time wisely and make staff accountable for their time, too.

Establish a system of time management. Some managers use their computer, Smartphone or PDA. Others maintain a book or personal schedule. Set up a system that works for you. It should be accessible, simple to use and easy to understand. Also, establish a time management system for your employees to gauge their productivity.

Because of the dynamic nature of management, sometimes you need to shift priorities. Handle the situation with grace. Avoid stress by reevaluating your time and adjusting your schedule immediately. The sooner you handle an unexpected situation, the more likely you are to get back on track.

One of the major mistakes made by many managers is taking on excessive external demands. Never spread yourself too thin. Enlist assistance when necessary. Know how to prioritize and what you can let go.

Make the most of staff members and administrators. Maximize their capabilities and put them to work. When everyone works together and focuses on the big picture, more is accomplished in less time.

A bonus tip to modern management is to designate a certain time to read and answer work email. If you constantly check your email, it becomes an ongoing distraction during the day. Stay focused on one task at a time and you will get them all done according to schedule. t

~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC. Copyright protected worldwide. All rights reserved

About Us
Laurie helps organizations and professionals make positive changes to achieve their goals.  Achieve Success offers customized solutions to your business challenges including strategic planning, leadership development and employee assessment tools to assist with hiring, promoting and developing key skills to enhance success.   

Achieve Success LLC
In This Issue
Talent Management - Is The Investment Worth It?
Great Leaders Are Personally Productive
Upcoming Events


 Business Basics 

Tuesday, November 13th

4-6:30 pm 

Thinking of starting your own business?  Learn what it takes to be a successful entrepreneur.

Roanoke Regional Chamber

Cost: $15

Sponsored by the SBDC


ECS: The Secret to Success in Your Business

Thursday, October 18th 8-10am 

The difference between Satisfied to Loyal is like Good to Great - Do you know the revenue opportunity in your business?

Roanoke Regional Chamber

Cost: $25

Sponsored by the SBDC


Sustainable Success

Group coaching offers an affordable alternative for professional development with flexibility and a tailored process to suit your needs.  Develop a personalized action plan, learn goal achievement techniques and gain control of your time.


Contact Laurie to learn more!


Free Consultation
Contact me for a complimentary consultation to discuss the results YOU would like to realize this year. Call 540-597-0813 or Click Here to email me.



Tips For Conducting Better Training Meetings

Achieve Success Logo  

As a team leader conducting a productive training is challenging. Your training meeting must be informative, relevant, open for participation, fun, and motivating.

Here are some suggestions for making your meetings more effective:

Treat all of your team members as knowledgeable.Appreciate their experiences and their opinions.

Do not lecture. How boring! Make the meeting a participatory experience for everyone. Ask questions and allow them to participate in the discussion.

Don't just read what's in the training manual. Team members can read it themselves. Your job is to expand on the subject and provide clarity of the information as well as to explain how it applies in your company.

Be prepared for the training meeting. You should know ten times more about the subject than your participants. Give yourself plenty of time to research and validate the information.t

Copyright, Sorrell Associates. All rights reserved worldwide


"How do you become better tomorrow? By improving yourself, the world is made better. Be not afraid of growing too slowly. Be afraid of standing still. Forget your mistakes, but remember what they taught you. So how do you become better tomorrow? By becoming better today." 

 ̴ Benjamin Franklin