Sustaining Success
March 2013
Envision, Evolve, Achieve

Laurie Mrva

Dear Laurie ,

What does employee engagement mean for your business? Do you want employees to just do their job or do you want employees who are invested in the success in the organization? The more you show care and concern for them, the more loyal and committed they will be to doing an exceptional job. As a leader in your organization, you are on the employee's side to accomplish a goal together. Whether that is building a sustainable business, providing the best solution to your customers needs or working on a specialized project, as the leader, you are there to offer clear direction, support and encouragement.

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Engagement is a two-way street; a commitment to work together. What are you doing to communicate clear expectations and direction; to provide needed resources to overcome challenges; and to acknowledge a job well done?


You set the tone for engagement. Read more below to learn about the Key Drivers for Engagement. If you want to better understand the engagement within your organization, contact me for an organizational health check up.

Wishing you Much Success!!! 

Laurie Mrva
Certified Business Coach
Achieve Success LLC

Employee Engagement - Key Drivers    

Executives Top Challenge!

In our previous issue, we discussed Employee Engagement; what it is, what to do, and questions to ask. This article will focus on the "Key Drivers" of Engagement.

While employee surveys make it possible to identify engagement, it does not pinpoint organizational improvement very well. There are many factors that will help increase employee engagement known as "Drivers."

These drivers, when managed correctly, will help a company effectively manage the levels of employee engagement.

Drivers such as clearly defined goals, vision, culture, management & peer relationships, career development & opportunities, performance feedback, communication, rewards & recognition, and trust are some of the elements that enable employee engagement.

Here are some points (in no particular order) to consider as you look to increase employee engagement:

Organizational Goals & Vision - Everyone within the company need to know the overall vision, direction, and their part in achieving that direction. Make sure everyone has specific, measurable, attainable, realistic, & time targeted goals that are congruent with the company goals. This is a must for successful companies.

Job Clarity - Employees must know what is expected of them and to have the tools necessary to do their jobs. When employees don't know exactly what is expected or have the basic materials / tools needed to complete the job, resentment or boredom kicks in and they may lose the focus on how to help the company succeed. It is important to give employees everything they need in order to be successful.

Job Perception Of Importance - Employees must know & perceive the importance of their job. This is vital to their overall attitude, loyalty, and customer service. This may be the most important factor of all.

Career Improvement Opportunities - Employees should be given opportunities to better themselves through training & advancement. Provide support, direction, and growth opportunities to the employee looking to better themselves.

On Going Feedback - Many companies really fail here. Feedback is a key driver to let employees know how they are doing. If they are doing a good job, tell them! Say "Thank You" when you catch them doing something right. Many times companies that have a bonus structure think that by giving them a check, it is enough. Often times what an employee really wants is to hear "Thank you for doing a great job." I am not stating that bonuses for a job well done should be discontinued: I am saying that it is not the sole driver. Just ask your employees.

Excellent Working Relationships With Superiors, Peers, & Subordinates - Top performers have great relationships with their managers, staff, & peers. If they have a bad relationship with their boss, then no amount of incentives will keep them performing at the highest levels.

Effective Communication - Often poor communication leads to lack of trust, disengagement, and internal destruction starts to occur. Employees that perceive poor communication do not have a clear description of "what's going on." When that happens, it may cause a sense of doubt, poor performance, and you will no longer have an engaged employee. Keep everyone in the loop and focused on goals, achievement, and success.

Integrity, Ethics, & Values - A core set of values should be understood by the entire staff. This set of values will help in the decision making process when challenges or problems arise. When these are clearly defined, everyone will come up with the same answer / solution to any given situation. Everyone must "walk the talk" from top to bottom. This is the most important driver of them all.

Reward Engagement - Employees that are engaged are top performers and should be rewarded. Incentives for a job well done have proven to boost morale and increase engagement. Put a program in place that works within your industry and communicate it to everyone. But you must follow up on this program or it will become very destructive and counterproductive.

There are many aspects to employee engagement and we hope this list will help you to enhance engagement within your company. t

Need help? Contact us today for more information!

~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC Copyright protected worldwide. All rights reserved. 2013

Planning, Planning, Planning 

If you don't know where you are going, than any road will get you there! You must plan, execute, and measure.

Who's going to do the planning?

Whether the plan is for your entire company or just one department; you must make sure to get input from multiple levels.

Get your entire team involved in developing plans for the team, project, department, or company. As the leader you should be the most integral part of the process. Assign aspects of the planning to those closest or most knowledgeable to the each particular phase. Coordinate the process and make decisions based on the overall strategy and core values.

Often the leader will engage a strategist to guide the company through the process and the development of the plan. This has proven to be very effective.

The people who are closest to the work, and are responsible for implementing the plan should be directly involved in the planning. Strategists can facilitate the process, but if the plan is going to work, the people responsible for its success should be a part of the planning.

Get started today by clicking on the link and downloading our Planning Worksheet or use it as a guide for creating a customized worksheet specific to your organization. t

Planning Worksheet   

Traits Of A Successful Leader  

Are you an effective leader? Look at the traits below and rate yourself in each area. This will give you an idea of your strengths and weaknesses to help you focus on becoming an even better leader.

Leaders are grounded. They know who they are and where they are going. They set the direction and pace for the organization and lead by example.

World class leaders are reliable, trustworthy, genuine, real and positive. They make everyone feel that they are an important part of the organization and create an exciting environment.

Leaders are visionaries. Leaders provide the vision, values, and strategies to transform their organizations to higher levels of sustained success. They take the organization to where it has not been. They are constantly seeking, learning, improving, and stretching their capabilities. They set the example, establish the environment, and implement the processes for everyone in the organization to adhere to the same standards.

Successful leaders have personal and professional values which govern their behavior. They lead by values. Values give them the foundation to make important decisions to keep the organization moving in the right direction. Values also provide a solid foundation for everybody in the organization to guide their behaviors, decisions, and actions throughout the company. t





Upcoming Events


Can Twitter and Pinterest Make Me Money?

In this workshop, learn WHY, WHEN, and HOW to use Twitter and Pinterest to engage your customers and grow your business.

Space is limited.


Presented by:

Leslie Coty of Coty Connections


When: Tuesday, Apr 2nd from 8:30am - 10:30am

Where: Roanoke Regional Chamber of Commerce

Fee: $20 - proceeds benefit the Roanoke SBDC




Beyond Customer Service: Create Customers for Life

A Satisfied Customer is good, a Loyal Customer is GREAT!   Learn the why you want them, how to track them & what to do to keep them.


Sustainable Success

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The Benefits Of Being Positive


By learning positive thinking techniques and putting them into practice throughout every aspect of your life, you can achieve many internal and external benefits.

The internal benefits that come from adopting a manner of positive thinking are a positive attitude, belief in alternative possibilities, creative thinking, better problem solving skills, confidence, focus, determination, satisfaction, and feelings of achievement.

Positive thinking leads to a positive attitude simply because thinking about the positive traits and aspects of your life causes your brain to operate in a "feel good" state. By constantly thinking positive thoughts, your brain is trained to look on the bright side of every situation, which in turn causes you to feel satisfied with your current position in life.

Positive thinking also leads to a positive attitude because it keeps your mind busy. If your mind is busy concentrating on positive thoughts, it is extremely difficult for it to dwell on negative thoughts at the same time.

Positive thinking also leads to a belief in alternative possibilities by its very nature. When faced with what seems at first glance to be a no-win situation, positive thinkers have the natural ability to look outside of the facts for off-beat or less conventional solutions. This ability to look past the obvious facts opens more doors and possible outcomes for both personal and professional situations. t

Are you staying positive in your life for success? Call today to see how we can help!

~ Written for us by our associate Gary Sorrell, Sorrell Associates, LLC Copyright protected worldwide.

About Us
Laurie helps organizations and professionals make positive changes to achieve their goals.  Achieve Success offers customized solutions to your business challenges including strategic planning, leadership development and employee assessment tools to assist with hiring, promoting and developing key skills to enhance success.   

Achieve Success LLC